Call Centre Facilitation
For most private hire and taxi firms the phone is still the first thing a customer touches. Let it ring out and the fare goes to a rival; handle it poorly and a loyal passenger quietly stops calling. Stevensons DSI helps operators put together call handling that stays calm and professional, so whoever answers actually listens and takes the booking cleanly.
Delivered by
Stevensons DSI
What this service covers
What we bring together is three things: the people, the way they work and the tools at their side. We help you set standards, coach the agents and keep booking scripts and caller history a click away, all within a secure environment that protects the caller’s details. The goal is plain: fewer calls lost, less time on hold and a booking count you can rely on with every line ringing.
Loyalty is built one call at a time. Someone ringing to move a pickup or query a charge is really deciding whether you are worth ringing again, and the answer lives in how that call goes. Courtesy, plain speaking and getting the details right are what we drill into every agent, so account clients, regulars and first-time callers alike ring off sure their journey is sorted.
We treat answering your phones as an extension of your brand, not a bureau bolted on the side. Agents learn your area, your fleet and the tone you like to strike, and it shows on every call. Demand swings hard across the week, so we help you flex up and down sensibly while holding one standard on a frantic Friday night or a quiet Sunday afternoon.
In this service
- Customer Support Excellence
- Multilingual Support
- Quality Training
Three capabilities, working together.
Customer Support Excellence
Agents are trained to stay patient and clear on every call, however awkward it gets. Callers leave with the right booking and a good impression of your firm.
Multilingual Support
We can answer in more than one language, which counts across mixed Irish and UK communities. No caller is lost simply because English is not their first language.
Quality Training
Coaching on tone, accuracy and local knowledge continues for as long as an agent is on the phones. Standards hold as people join and move on.
Getting it running, calmly.
We keep onboarding low-risk. Most operators go live without changing the way their team already works day to day.
- 01
We map how you work today
We begin by learning your current setup, systems and busy periods, so anything we put in place fits around what already works rather than replacing it.
- 02
We connect and configure
We integrate with the tools you already run and configure the service to your processes, testing quietly alongside your live operation before anything goes live.
- 03
We run it and keep refining
Once you are live, we keep it running and review it with you regularly, adjusting as your fleet grows and demand shifts through the week.
See call centre facilitation in your operation.
Book a walkthrough and we will show you exactly how this fits the way your fleet runs today.